Business Book Review: Crucial Conversations – Cardinal Rule Press
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Business Book Review: Crucial Conversations

There are so many business books I have read that have benefited our publishing company or my author platform. Over the next few months, I will highlight some of my favorite business books with a brief synopsis of the book as well as my top ten take aways or quotes.

Book Title: Crucial Conversations

Author: Kerry Patterson

Business Book Review-Crucial Conversations -

Book Synopsis:

Crucial Conversations exploded onto the scene 10 years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book.

Now, the authors have revised their best-selling classic to provide even more ways to help you take the lead in any tough conversation:

  • New firsthand accounts of how these skills changed readers’ lives
  • New case studies showing how business leaders successfully applied these methods to achieve results
  • New links to videos teaching what to do and what to avoid during crucial conversations
  • New research findings offering fresh insights for applying the skills taught in the book

Crucial Conversations is filled with practical advice you can start using today:

  • Prepare for high-stakes conversations
  • Make it safe to talk about almost anything
  • Transform unpleasant emotions into powerful dialogue
  • Be persuasive, not abrasive

Crucial Conversations gets you past the hard parts of dialogue and helps you achieve relationships that are real, productive, and that will enrich your life and career.

Read a book review for You are a Badass at Making Money here.

My Review:

I’ve always had a hard time having difficult conversations. This book shares strategies and stories that help you see it doesn’t have to be as hard as you make it.

Top Ten Quotes:

  1. “People who are skilled at dialogue do their best to make it safe for everyone to add their meaning to the shared pool–even ideas that at first glance appear controversial, wrong, or at odds with their own beliefs. Now, obviously they don’t agree with every idea; they simply do their best to ensure that all ideas find their way into the open.”
  2. “It’s the most talented, not the least talented, who are continually trying to improve their dialogue skills. As is often the case, the rich get richer.”
  3. “As much as others may need to change, or we may want them to change, the only person we can continually inspire, prod, and shape—with any degree of success—is the person in the mirror.”
  4. “Let’s say that your significant other has been paying less and less attention to you. You realize he or she has a busy job, but you still would like more time together. You drop a few hints about the issue, but your loved one doesn’t handle it well. You decide not to put on added pressure, so you clam up. Of course, since you’re not all that happy with the arrangement, your displeasure now comes out through an occasional sarcastic remark. “Another late night, huh? I’ve got Facebook friends I see more often.” Unfortunately (and here’s where the problem becomes self-defeating), the more you snip and snap, the less your loved one wants to be around you. So your significant other spends even less time with you, you become even more upset, and the spiral continues. Your behavior is now actually creating the very thing you didn’t want in the first place. You’re caught in an unhealthy, self-defeating loop.”
  5. “Speak when you are angry and you will make the best speech you will ever regret.
  6. “Second, clarify what you really don’t want. This is the key to framing the and question. Think of what you are afraid will happen to you if you back away from your current strategy of trying to win or stay safe. What bad thing will happen if you stop pushing so hard? Or if you don’t try to escape? What horrible outcome makes game-playing an attractive and sensible option?”
  7. “The mistake most of us make in our crucial conversations is we believe that we have to choose between telling the truth and keeping a friend.”
  8. “Nothing fails like success. In other words, when a challenge in life is met by a response that is equal to it, you have success. But when the challenge moves to a higher level, the old, once successful response no longer works—it fails; thus, nothing fails like success.”
  9. “Storytelling typically happens blindly fast. When we believe we’re at risk, we tell ourselves a story so quickly that we don’t even know that we’re doing it.”
  10. “As you practice presenting this question to yourself at emotional times, you’ll discover that at first you resist it. When our brain isn’t functioning well, we resist complexity. We adore the ease of simply choosing between attacking or hiding—and the fact that we think it makes us look good. “I’m sorry, but I just had to destroy the guy’s self-image if I was going to keep my integrity. It wasn’t pretty, but it was the right thing to do.” Fortunately, when you refuse the Fool’s Choice—when you require your brain to solve the more complex problem—more often than not, it does just that. You’ll find there is a way to share your concerns, listen sincerely to those of others, and build the relationship—all at the same time. And the results can be life changing.”

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Marketing for Increasing Exposure Tip #8: Podcast Interviews -

My name is Maria Dismondy. I am a children’s book author who also founded the publishing company, Cardinal Rule Press.

Finding ways to market my messages is a passion of mine. I want to help you gain greater recognition of your brand, to generate new readers and improve your sales. Why? Because I love to GIVE and CONNECT and I truly believe we are all in this together!

Crucial Conversations

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